Welcome to Bay of Palms Resort – Your Home by the Water Nestled in the heart of Elanora, just a short stroll from the golden sands of Palm Beach – one of Australia’s most sought-after coastal destinations – Bay of Palms Resort offers a cosy, stylish escape perfect for your next holiday. Wake up to peaceful lakefront water views and immerse yourself in all the charm and relaxation our resort has to offer. Located in the beautiful South Gold Coast, our accommodation combines comfort, convenience, and a warm, friendly atmosphere that will make your stay truly memorable. Unwind by our sparkling swimming pools, soak in the spa, or lounge by the lake with a good book and a cool breeze. Gather with friends and family around the barbecue area for a laid-back afternoon. Just moments from your doorstep is The Pines Shopping Centre, one of the Gold Coast’s premier retail hubs – perfect for a little shopping or dining out. At Bay of Palms, our gracious and welcoming team is dedicated to helping you enjoy a stress-free, rejuvenating getaway. We can’t wait to share the beauty of Elanora and the Gold Coast with you.

Facilities

Free parking

Pool

Hot tub

Terms & Conditions

Terms and conditions Bay of Palms Gold Coast CANCELLATION POLICY LOW SEASON – any period that is not Shoulder/Peak periods.  •    $200 deposit required at time of booking.  •    Final payment is due 48 hours prior to arrival.  •    Reservations cancelled 48 hours prior to arrival will receive deposit refund.    Reservations cancelled within the 48 hours of arrival, or No Show, full payment will be taken, and no refund will be provided (100% cancellation fee).  SHOULDER AND PEAK SEASON – School Holidays as well as PEAK Easter and Christmas periods.  •    $200 deposit required at time of booking.  •    Final payment is due 45 days prior to arrival •    Reservations cancelled 45 days or more prior to arrival will receive deposit refund    Reservations cancelled within the 45 days of arrival, or No Show, full payment will be taken, and no refund will be provided (100% cancellation fee).   Additional information: •    Group bookings of 4 or more apartments apply PEAK SEASON terms throughout the year    Refunds will be processed in a timely manner and may take up to 10 business days to be released by various banks.  BOOKING TERMS 
Payments and Confirmation 
Payment receipts will be emailed to the email address provided. 
Guests who have booked through a travel agency or third-party website must contact these companies directly to make any cancellation or changes to their reservation.
The Guest Portal will be used for all guests to make payments, check their reservation details, add ‘extras’ to their reservation as well as complete ‘ Pre Check in’.  
Key Collection 
Keys can be collected any time after 2pm on the day of arrival and the property must be vacated no later than 10am on the day of departure.  
Keys must be returned to the reception before 10am or you may incur a late checkout fee of $50 per hour.  
Our office is open from 9:30am-4pm Monday to Friday 9:30am- 3pm Saturday 9:30am- 12 noon Sunday 
Security and Identification 
Prior to your check in, you will be required to provide information through our Guest Portal. Such information as drivers licence number, confirming email address and phone number as well as providing a valid credit card for security purposes. A Pre Authorisation may be taken up to the value of $200. If you are unable to provide such identification your booking may be cancelled, and you may be liable to pay Bay of Palms an amount equal to the full booking amount plus any charges incurred by Bay of Palms in connection with the booking. 
The credit card details will be used as security for the booking against claims for late departure, excess rubbish, additional cleaning and/or damage to the property or its contents. 
Upon arrival, if you notice any damage to the property or its contents, please report to our office immediately to avoid any disputes on your departure. General terms and conditions

Room Occupancy 
At the time of booking, you will nominate the maximum number of people that will occupy the property and you accept that this number must not be exceeded under any circumstances.  
Bookings will not be accepted where there is not enough bedding for the claimed number of occupants. Additional charges will apply if extra beds or linen required.  
Should you exceed the accepted number of occupants upon arriving at the property, our office will terminate your tenancy requiring you to vacate the property immediately. Under these circumstances no refund will be given, and alternative accommodation will not be made available. 
Check in and Check out 
Check in is 2pm and check out is strictly 10am. A surcharge of $50 per hour will be charged if you check-out after 10am or if you check out after 2pm a charge equivalent to the full daily rate will apply to your booking. If you would like to add this option to your reservation, please let the Reservations team know when making the booking so they can adjust the tariff accordingly.  
Lost property  
Items left at premises will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them onto a local charity. Items will be returned only upon receipt of credit card details for postage and packaging plus a $25 handling fee. 
No responsibility will be taken for personal belongings of the guest. Any required insurance for your belongings must be arranged by yourself. No liability is accepted by the agent or property owner for any injury, debt, damage, loss, delay, or inconvenience caused by events outside the agent or owner’s control. 
Cleaning/damages 
The tenant agrees to leave the property in a clean and tidy state with rubbish removed and all washing up done and stacked away. Any costs for cleaning above the standard items that our cleaners do must be paid for by the tenant. Excess rubbish that does not fit into the bins at the property must be disposed of responsibly by the tenant. All damages to the property, common areas or fixtures and fittings of the property must be reported to reception immediately and paid for. 
Non-smoking  All property interiors and exteriors are non-smoking. Holiday tenants failing to abide by this term may be responsible for the cost of cleaning all carpet, furnishings, and window coverings. This fee is $200 Pets Unless otherwise specifically stated, pets are not permitted upon the property and may result in a $200 cleaning fee if found in unit. 
Excessive noise 
Guests will make every possible effort to ensure that they do not interfere or cause a nuisance to neighbours. Excessive noise can be a major cause of complaint. Loud music, televisions and partying that causes excessive noise will not be permitted between 9pm and 7am. Should our office receive complaints, we reserve the right to terminate your tenancy. 
We cannot accept responsibility for actions taken by the owner of the premises outside our control and we reserve the right to cancel any booking as per the owner’s instruction. In this event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you. If this is not possible, all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party. 
Locked out/loss of keys Guests locked out of premises outside working hours must pay a $50 fee. (This can be taken from your security deposit). If a locksmith is required, the tenant will be responsible for the payment of the locksmith account. 
All holiday properties are rented strictly for residential purposes only. Under no circumstances are functions or alike permitted. 
Rates and charges 
Rates quoted are in Australian dollars and subject to change at any time. Rates are inclusive of GST. Any verbal quote given is an estimate only, which will be subject to written advice on confirmation of the booking. The price of your accommodation cannot be guaranteed until a written quote has been processed and deposit received.  
Cleaning 
We currently provide a Service Clean for those guests staying longer than 7 nights. This clean is scheduled between the hours of 10am – 2pm on the day it is due. Should guests wish to request an additional clean, a cleaning charge will be applied to the Credit Card on file. Travel Insurance 
We strongly recommend you purchase comprehensive travel insurance. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled, loss or damage to personal baggage and loss of money and medical expenses. 
Children at Bay of Palms Resort 
Guests under the age of 16 must be accompanied by an adult at all times within Bay of Palms resort.  Our properties within Bay of Palms accommodate children and can provide Porta Cots where required. Guests need to make this request at time of booking to ensure suitable bedding is provided.   Children must always be accompanied by an adult in the pool area. 
Carpark 
Bay of Palms resort has on-site carparking for our holiday guests. Bay of Palms is not liable to any property or effects of any persons using the car park, nor for any personal injury suffered by them. 
In strata titled properties, strata by-laws must be always complied with. 
All guests are responsible for keeping the property secure throughout their stay and upon vacating. Any theft or damage due to not securing the property shall be the responsibility of the holiday guest. 
Bikes, scooters and skateboards are not permitted to be ridden within the resort grounds.  
The guest agrees to allow the agent and/or appointed tradesperson to enter onto the property at any time to effect or investigate repairs or complaints. 
All repairs will be completed as soon as practicable. On public holidays and after hours it may, at times prove difficult to get tradespeople immediately. We will always do everything we can to minimise inconvenience caused but cannot issue partial refunds or give discounts. In the event of a major problem rendering the property uninhabitable, we will make every effort to find alternative, suitable accommodation for you.  
These terms and conditions maybe varied at any time without notice. Always refer to our website for current terms and conditions. A printed copy of terms and conditions can also be obtained from our office.
Any printed, written, or verbal description of the premises by the Agent or an employee will be made in good faith; however, no responsibility for contested description can be accepted. 
 All bookings are arranged for the dates as shown on your confirmation letter and are taken in good faith by our agency but may be subject to change, as maybe notified by the Owner prior to the commencement of the booking. We cannot accept responsibility for the actions taken by the Owner of the premises outside our control, and we reserve the right to cancel any booking should anything arise. In this event our agency will notify you as soon as possible and endeavour to arrange alternative accommodation if possible or refund monies paid. 
Please read these terms and conditions of your holiday letting contract carefully as any departure from these conditions permits the owner or agent to refuse the key, amend the rent or immediately terminate the tenancy.     All bookings are subject to credit card surcharges- American Express: not accepted - Amex- not accepted. Mastercard: 1.2% - Visa: 1.2% Office Hours: Monday - Saturday 9:30am - 4:00pm Saturday 9:30am- 3:00pm Sunday and Public Holidays 9:30am - 12:00 noon Check In Instructions: Check In 14:00:00 Check Out 10:00:00 Please note that Bay of Palms will now be doing a Pre-Authorisation of $200 on all arriving guests. Late Arrival: If you arrive outside our office hours, you will need to collect your keys and room details from the safe located at reception. Please use the handset next to the safe; just lift receiver and wait for the operator. Please come to reception the following morning to register. Car Parking: All 1 and 2 bedroom units have allocated car parks (same as the unit number) Studio units have unallocated parks located at the front of reception.