As locals, we know the Gold Coast and its surrounds like the back of our hand, making us the perfect agency to book your holiday accommodation with. Our insider knowledge ensures you'll enjoy the best spots, hidden gems, and tailored experiences. Trust us to provide exceptional service and unforgettable stays in our beautiful region. Holiday where the locals do!

Facilities

Free parking

Non-smoking

Terms & Conditions

COASTAL HOLIDAY HOMES TERMS AND CONDITIONS PAYMENT CONDITIONS A deposit of 50% of the total cost of your booking must be received within 2 days after the Booking is taken by Management. Bookings are not confirmed until this deposit is received. When booking within 30 days of booking commencement date full payment is required. Payment in full must be received no later than 30 days (60 days for peak periods) prior to your arrival date. Payments of the amount due must be received in Australian $ net of any bank or other transaction charges. Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you. We accept payment by direct deposit into our Trust Account, Bank account. We also have a secure payment gateway for credit card payments (MasterCard and Visa and Amex only) a 1.75% for Visa and Mastercard 3% for all Amex cards surcharge applies on all transactions. Our Trust account details below for : BOQ BSB- 124-063 Acc- 23491912 L Taylor Coastal Holiday Homes INTERNET USAGE Internet is provided at most of our properties as a convenience to our guests, for the purpose of emails, perusing social media and web browsing. Login and password details are in the arrival details email which will be sent to you prior to your arrival date. Please note that uninterrupted connection cannot be guaranteed. We recommend that if you have urgent or important business to conduct during your stay, you should bring your own mobile internet device for this purpose. Due to the intermittent/unpredictable nature of technical issues, we cannot offer a refund or discount on your tariff should internet service be unavailable at any time during your stay. LOST KEYS Please ensure you look after your keys, as the following charges will apply: Out of hours callout for keys locked inside property – $150. Replacement of lost keys – up to $1000 (changing of locks may be required) Departure Checklist – the following is a guide to assist you in the checkout process: Checkout time is before 10am local time on the day of your departure. Additional charges may apply in the case of late departure, to cover the cost of rescheduled cleaning. Remove all rubbish from property and place in areas provided. Place all dirty dishes in dishwasher and turn on. Turn off lights, air conditioners, televisions and ceiling fans and lock up. Ensure you have removed all personal effects CANCELLATION OR AMENDMENTS If you wish to vary or cancel, you’re booking, please contact us immediately by email coastalholidayhomes1@gmail.com If a guest cancels a confirmed booking more than 30 days prior to check in, the deposit will be returned less a $100 administration fee. If a guest cancels a confirmed booking less than 30 days prior to check in, no refund shall be made unless the premise is re- let for the total period of the proposed occupancy. No refund is made on the unused portion of rent if guests vacate the property prior to their departure date. In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply. Due consideration will be given, in consultation with the owner, to any cancellation at any time occasioned by exceptional circumstances. We cannot accept responsibility for actions taken by the owner of the premises outside our control and we reserve the right to cancel any booking as per the owner’s instruction. In the event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you, failing which all deposit monies paid will be refunded but no other claim, right or action or demand shall exist in or be COVID-19 CANCELLATION POLICY We STRONGLY recommend all travellers purchase Travel Insurance should they be concerned about Covid-19 below is a list of insurers that cover Covid-19 – Fast Cover – Covermore SECURITY BOND A security deposit of $500 -$1000 is required to be paid 2-7 days prior to arrival, all guests jointly and severally agree in consideration of the payment of the security deposit. We accept credit card for security bonds (1.75% Visa and Mastercard ,3% applies to all Amex cards non-refundable fee applies and International credit cards may incur extra charges and this will be passed onto the guest) or you can transfer directly into our trust account, please note if a bond needs to be refunded back into an international account surcharges and fees will apply and this will be taken out of the bond to cover the costs. Any damage loss or expense incurred by Management because of your breach of these Terms & Conditions will be charged against the Bond. Examples include but are not limited to any loss, theft, breakages and/or misuse of property belongings, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared. You authorise Coastal Holiday Homes to deduct this from your security bond. UNAVAILABILITY If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full. PARTIES & FUNCTIONS Weddings, Parties, Functions of any type and ‘schoolies’ are strictly prohibited. Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc. and the Security bond held will be forfeited. Number of Guests must not exceed what is advertised on the website(s) description. If any additional persons staying at the property, an additional fee may be charged according to our usual rates and/or we reserve the right to terminate the booking without refund. LINEN AND TOWELS We supply basic linen (towels, sheets, pillowcases, bathmats, hand towels, tea towels for all bookings. FAULTS AND PROBLEMS All holiday properties under Coastal Holiday Homes are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliance or inclusions, there is no obligation from the owner or Coastal Holiday Homes to compensate or discount, we will do our absolute best to rectify the issue as quickly as possible. Coastal Holiday Homes will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavors to repair, replace or hire an alternative will be undertaken. If a situation arises which we have no control, Coastal Holiday Homes reserves the right to move guests to alternative accommodation (subject to availability) at their discretion or at the direct instruction of the property owner. If this is the case, we will notify all guests as soon as possible and make every reasonable effort to make sure that they are satisfied with their new address. Guests must inform Coastal Holiday Homes immediately if the property is not clean otherwise, they are deemed to have accepted the property in the condition or arrival. If a property is reported as stale (dirty), Coastal Holiday Homes reserves the right to have the property cleaned as soon as possible. Coastal Holiday Homes may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein. If the occupancy ends or the lease is terminated, guests must immediately vacate the property. Coastal Holiday Homes is authorized to do whatever is required to enforce the eviction of any guest and removal of guest property. PERSONAL BELONGINGS We cannot accept responsibility for personal property such as cameras etc. that are left unattended in your holiday accommodation. When visiting beaches and picnic areas, we suggest that you lock your vehicle and make sure that valuables are out of sight. By showing care in these simple steps, you will make sure possible stressful situations do not arise. Lost Property left in holiday property will be returned to nominated address on request. All postage and packaging is at the guest expense. We take no responsibility for the recovery or return of these items. There is a $25 administration fee, for Coastal Holiday Homes to collect items that have been left behind at properties. It is also the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. Coastal Holiday Homes will attempt to contact the guest after departure to advise of any left items. All items that have been found will be kept for a period of one (1) month, after which time they will be donated to a charitable institution. RESPONSIBILITIES AND ADDITIONAL CHARGES You must comply with all applicable House Rules and all instructions from Coastal Holiday Homes concerning occupancy, OH&S and quiet enjoyment of the Property and our neighbour’s. Disturbance to our neighbour’s, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses. Before departure, all food must be removed from fridges, all rubbish put in the appropriate rubbish areas provided in common areas. You are responsible for damage, breakages, theft, misuse and/or loss of property belongings and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management’s discretion). Only the guests nominated and agreed in the Booking may stay in the Property overnight. If any other guests stay extra charges may apply or the agreement may be terminated without refund. Before departure, all food must be removed from fridges, all rubbish put in the appropriate rubbish areas provided in common areas. The Property must be left in a clean and tidy condition. Extra cleaning charges may be incurred for the extra cleaning of dirty dishes, dishwasher, emptying the fridge, removal of excessive rubbish, etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond. All guest will be notified of any extra charges that may be incurred . All furniture and furnishings must be left in the position they were in when you arrived. Guests are not to disconnect or move electronic equipment around the property - The property should be vacated on time and secured. All windows and doors are to be locked please All keys must be returned as per departure email advice. Smoking is not permitted in ANY Property. GYMNASIUM AND POOLS- Common Areas Use of gymnasium equipment in the common area of the Property (if any) by the Guest or any occupant occurs solely at the risk of the person using that equipment. Children must be prevented from using any gym equipment. Use of the swimming pool and/or spa by the Guest occurs or any occupant must ensure the supervision of children and others. PROBLEMS OR COMPLAINTS In the case of any problem or complaint, you must inform Management at the earliest opportunity, so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours. Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the property. Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have. We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property. PROPERTY FOR SALE When a booking is made, the deposit is accepted for the owner at the time. If the property is for sale and the ownership changes before your holiday, we cannot guarantee that the property will remain available. A full refund will be provided if this is the case. We cannot accept responsibility for decisions made by the new owner. If a property is sold, guests will be notified, allowing suitable time to organise alternative accommodation. CALL OUTS Please only call the property manager for EMERGENCYS only- should the manager be called out for non-emergency issues –0414610277 The manager reserves the right to charge the guests a call out fee of a minimum of $50 for all properties. DISTURBANCE & ANTI-SOCIAL BEHAVIOUR In accordance with Local Council Holiday Rental Industry guidelines disturbance to the neighbours, including excessive noise and anti-social behaviour is prohibited and may result in termination of rental and loss of all monies paid. As per Council and Holiday Rental Industry Guidelines there is a 10.00pm to 8.00am outside noise curfew. We require you to move inside and close the doors. Noise must be kept to a minimum. We also request that for the neighbour’s privacy and safety you only utilise the beach area/jetty (if applicable) in front of the property. A Security Service has been engaged that will respond to any complaints from neighbours regarding anti- social and offensive behaviour, breaking of curfew and excessive noise. Strippers, topless waitresses and associated industries are not permitted under any circumstances. Security have been given authority to video record all callouts. If Security is called out to the property you will be charged for the call-out fee, and we reserve the right to either issue a reminder warning of the Terms and Conditions or terminate your booking. All callouts will be deducted from your security bond. If your booking is terminated, we reserve the right to retain all monies paid including your Security Bond. DEFINITIONS “Booking” means the period for which you have paid to stay at the Property. “Property” means Apartment or House and all its fixtures, fittings and equipment. “Management” means the owners and managers of the Property. “Guests” means the persons who stay overnight in the Property during the Booking. “Visitor” means a person a Guest permits to visit the Property during the Booking. ACCEPTANCE & RESPONSIBILITY.Payment of the Deposit constitutes acceptance of these Terms and Conditions.CHECK IN AND CHECK OUTCheck-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date. Late departure is subject to prior arrangement and availability and extra charges will apply.