At Element Escapes, we are dedicated to creating a true "home away from home" experience for our guests visiting Queenstown. Each of our meticulously curated properties is crafted with careful attention to detail, ensuring that every aspect of your stay exceeds expectations. From the moment you step into one of our accommodations, you'll find yourself enveloped in an atmosphere of warmth and comfort. Our properties are thoughtfully designed to evoke a sense of home, with stylish furnishings, inviting decor, and all the amenities you need for a relaxing and memorable stay. Whether you're seeking a cosy apartment for a romantic getaway, a spacious villa for a family retreat, or a stylish townhouse for a group gathering, we have the perfect option to suit your needs. Each property is equipped with modern conveniences and thoughtful touches to enhance your experience, from fully-equipped kitchens and comfortable living spaces to complimentary Wi-Fi and entertainment options. But our commitment to providing a true "home away from home" experience goes beyond just the physical space. Our friendly and attentive staff are always on hand to assist with any requests or provide recommendations for exploring the local area. We want you to feel completely at ease during your stay with us, knowing that everything has been taken care of. Whether you're visiting Queenstown for business or pleasure, you can trust Element Escapes to provide a seamless and unparalleled experience that truly feels like coming home.

Facilities

Free parking

Terms & Conditions

Element Escapes manages short term accommodation bookings at properties as agents on behalf of the owners or other persons in legal control of those properties. These terms and conditions together with our Privacy Policy govern the relationship between Element Escapes and any individual who uses this website or utilises our accommodation services (other than the owners of the Properties), including but not limited to an individual who makes a booking at one of our Properties and each person named or travelling on that booking (a “guest” or “you”). By accessing this website and our services, we assume you accept these terms and conditions. Do not continue to use Element Escapes if you do not agree to take all of the terms and conditions stated on this page. Guest Terms & Conditions Currency and taxes: All prices are in New Zealand dollars (NZD) and include New Zealand’s 15% Goods and Services Tax (GST) unless stated otherwise. Payment and Cancellation policy: For reservations cancelled or modified up to 30 days before date of arrival, no fee will be charged. For reservations cancelled or modified later, 100 percent of the first night will be charged. For cancellations or no-shows on the expected day of arrival your card will be debited 100% of your total booking. Reservations made through third party websites and travel agents are subject to Element Escapes cancellation policies. *Please note, bookings made via third party websites will be subject to the payment terms and conditions as set out on the portal. Travel Insurance: We highly recommend you purchase travel insurance to protect your holiday from any unforeseen events or circumstances which may affect your travel plans. Refunds are not applicable in the event of natural disasters or environmental issues out of our control. In certain circumstances, a partial refund or credit may be payable at the property owner’s discretion only. Amendments or Cancellations by Element Escapes: In the case of unforeseen circumstances on which a booked property becomes unavailable, Element Escapes carry the right to cancel or relocate the guests’ booking. We will do our best to relocate guests in the first instance to a property of similar standard or higher. In the case of a cancellation, we will refund the total reservation amount. Should the guest accept a substitute property of their choice, the guest will pay or receive the difference in rate for the new property. No further compensation will be made or liable for. Guest Credit / Debit Card Details Held on file incase of damage: Guests need to provide a credit / debit card to be held on file prior to their stay, this card will automatically be deleted by the system 7 days after your departure, provided there is no damage noted by the Manager after their inspection to the following: • Property or furnishings • Excessive dirt, mess, laundry, or garbage that requires additional cleaning • Please note a surcharge will be deducted from your account for excess rubbish or incorrect items placed in the rubbish/recycling bins. • Lost or damages items, including keys, remote controls, etc The guest is liable for any breakages or damage caused to the property or chattels that occurs during the guest’s stay. When you arrive at the property, if you notice any pre-existing damages or breakages, please immediately report these to Element Escapes. Element Escapes reserves the right to inspect the property anytime during your stay. If there is an issue with the credit card being debited, the guest agrees to immediately pay the amount owing to Element Escapes in full via alternative payment methods. Online check-in: We require you to complete an online check-in registration prior to arrival. We require a copy of your ID & credit/debit card used so that we can check the name on your credit/debit card matches the name on your ID. This protects us against credit card fraud. Check-in: Check-in time is from 3:00 PM on the date of your arrival. Please ensure you have read and understood your arrival details in full, to ensure you are aware of how to access the property upon your arrival. Please notify Element Escapes immediately if there are any issues at the property upon your check-in. Should you require an early check-in this must be arranged prior to your arrival. We will endeavour to accommodate your request, but please understand this may not be possible. Check-out: Check-out is strictly 10:00am. Should you require a late check-out this must be arranged prior to your arrival. We will endeavour to accommodate your request, but please understand this may not be possible in busy periods as our cleaners need time to clean and prepare the property for guest arrival on the same day. A late checkout incurs a minimum surcharge of NZD $50 + GST Property Occupancy: When guests have booked one of our properties, they are rented on the understanding that they are to be used for residential accommodation only and for the dates the booking is selected for. Under no circumstances can the guests stay longer than the dates selected on the booking confirmed by Element Escapes. Each property has specific occupancy limits which are strictly enforced and must be adhered to. The number of occupants is as per the reservation and may not be increased. Increased occupancy, excessive noise or illegal activity may result in a penalty charge and/or eviction and forfeiture of all prepaid rental monies. Offers and Promotions: Offers and promotions cannot be used in conjunction with another offer or promotion. Element Escapes manages privately owned properties and not all partake in promotions. Additional Terms & Conditions, exclusions and policies may apply. Keys: If you misplace your key during your stay, a surcharge of NZD $100 + GST will apply. Because of security considerations, failure to return keys may result in a charge to cover the changing of locks at the property. Surcharges: – If you require any items left behind at your accommodation to be posted to you, you will be charged for the cost of postage plus an admin fee of NZD $25 + GST. – If you require a Manager Manager to attend a property whilst you are in-house for a non-emergency this may incur a surcharge if: 1.) No issue is found or 2.) The instructions provided have not been followed correctly. Charges are NZD $65 + GST per hour plus any applicable fees associated. Smoking and Vaping: There is no smoking, vaping or use of unlawful substances allowed inside the property. If smoking or unlawful substance odour is detected upon check out, a minimum NZD $1000 damage charge will apply in addition to any cleaning, fumigation, repair and remedial costs. Cleaning Fees and Linen: A professional departure clean is included as part of your booking. More frequent cleaning may be scheduled upon request for an additional charge. Excessively littered and/or dirty conditions at check-out will result in extended housekeeping hours at an additional cost of $65 + GST per hour. If additional housekeeping is necessary, including stain removal, paint repairs, replace damaged/missing furnishings, BBQ cleaning, you will be charged for labour, materials, plus any vehicle charges. We request that linens are not washed as these are professionally cleaned. If you require a change of linens, please inform the Manager so these can be arranged at an additional cost. Special bedding configurations must be requested 7 days prior to your arrival. Any requests within this period will not be accepted. Age Restrictions: Reservations are limited to persons 25 years of age or older. All guests staying at the property unaccompanied by a parent or guardian must also be over the age of 25 years. Your ID is required so we can check you are over 25 years of age as per our Terms and Conditions. Noise and Parties: Our properties are residential dwellings and are to be used strictly for residential purposes by the guest(s) and the number of occupants nominated at the time of booking. The use of the property for a function, a party, or any other gathering is strictly prohibited. Use of the property for purposes other than a residential dwelling will result in eviction from the property, termination of the booking and forfeiture of all prepaid rentals. As Element Escapes properties are private homes, you are required to respect quiet hours between 10pm and 8am. Please respect our neighbours by keeping noise to a low level at all times. As agreed by Queenstown Council, the following rules apply: – No amplified sound/music is to be played from the outdoor living areas between the hours of 8pm – 8am – All outdoor living areas must not be used between the hours of 10pm – 7am. The residents within the neighbourhood and the management company can call the council with a noise complaint if they have concerns between the hours of 10pm – 8am. Health and Safety: As a guest of Element Escapes, it’s important to familiarise yourself with the potential hazards and hazardous areas at the property. All guests are required to implement and evaluate their own safety measures to ensure the safety of everyone staying at the property. No liability can be accepted by Element Escapes for any injury, loss, or damage to the guest or guest’s property or any visitor to the property, that may occur as a result of using the property. The guest will not purposely do anything to affect the owner or property manager’s insurance over their stay. If guests use extra facilities at the holiday home, including but not limited to the hot tub and BBQ, it will be at the guest’s own risk. The guest will accept responsibility if any injuries were to incur after the use of such items. Limitation of Liability: Element Escapes does not accept any responsibility for any actions or failures of third parties that could affect or disrupt a guest’s booking. While we strive to provide accurate and reliable information, some features or amenities may occasionally be unavailable due to factors beyond our control, for which we accept no responsibility. Guests are responsible for their personal belongings, including vehicles and items inside the property. Element Escapes is not liable for any damage to or loss of these personal items. Property Suitability: Guests must review all property amenities, specifications and unique characteristics, including environmental conditions, to verify that the selected property will be suitable before booking. Some properties may not be suitable for children or mobility-impaired individuals. Please evaluate the property details and check with us if you have any questions. Reservations cannot be refunded if on arrival a property is found to be unsuitable for your needs. Agreement: The guest, as stated on the booking with Element Escapes agrees that all policies and conditions must be obeyed. If any of the above is not implemented, we have the right to terminate the booking, and the guests will vacate the property immediately. If the guest is asked to leave under these circumstances, the guest understands there will be no refund of the monies paid. Please direct all enquiries to Element Escapes through one of the following means: Element Escapes 875 Frankton Road, Queenstown, 9300, New Zealand Phone: 03 441 0370 Email: info@elementescapes.co.nz