Lead by director, Lauren, an REIQ licensed real estate agent with more than 10 years’ industry experience, 8 of which exclusively managing holiday homes on Queensland’s Sunshine Coast, ellecor is a boutique holiday home management business. ellecor delights in managing only a small number of properties but managing them as if they are our own! We are deeply committed not only to the financial success of each and every one of our holiday homes but equally to providing a 5 star travel experience for every single one of our guests. ellecor has earned Airbnb’s prestigious ‘Superhost’ status for 27 consecutive quarters with 97% of our 500+ Airbnb guests rating their ellecor experience as 5 star. We are a ‘Premier Host’ with Stayz/VRBO and have earned WOMO’s coveted ‘5 star service award’ for 6 consecutive years based on hundreds of authentic reviews from genuine ellecor customers!⁠ ellecor has holiday homes that cater to every traveller’s needs but one thing is consistent across all of our homes; every single ellecor guest receives ellecor's renown 5 star service! On this we pride ourselves! Whether you’re a guest looking to book the perfect Sunshine Coast holiday or a property owner looking for a fresh and personalised approach to managing your Sunshine Coast investment, we’d love to hear from you today!

Facilities

Terms & Conditions

1. DEFINITIONS “Booking” means the period for which you have paid to stay at the Property “Total Booking Cost” means the total rate or amount payable by the Guest for the full period of the Booking including accommodation charges, security bond, cleaning and linen fees, administration fees and any other fees as outlined in these Terms and Conditions. “Property” means the holiday home you have booked including its fixtures, fittings and equipment. “Management” means the owners of the Property and ellecor Holiday Home Management (ellecor). "Guest/s" means the person/s agreed to by Management at the time of booking who may attend the Property or stay at the Property overnight during the Booking. "Visitor" means a person a Guest permits to visit the Property during the Booking. 2. ACCEPTANCE & RESPONSIBILITY • Payment of Deposit or payment in full constitutes acceptance of these Terms and Conditions. • Guest/s who book ellecor Properties within the Noosa Shire Council must comply with Noosa Shire Council’s Code of Conduct for Guest Behaviour as required by Administration Subordinate Local Law (no. 1) 2015 – Schedule 21A Operation of short stay letting or home hosted accommodation. This Code of Conduct forms part of ellecor Holiday Home Management’s booking conditions for all ellecor properties within the Noosa Shire Council. • Management reserve the right to change all or part of these Terms and Conditions at any time. It is the Guest/s responsibility to keep updated on any changes to these Terms and Conditions via ellecor’s website. The revised terms will take effect from the date they are posted. If a Guest objects to a change of the Terms and Conditions after paying a deposit, it is the responsibility of the Guest/s to immediately advise Management by email, whereby Guest and Management both agree to negotiate reasonably to produce an outcome acceptable to both parties. Any such negotiation must take place in writing and before the Booking commences. • These Terms and Conditions shall be valid and binding on all Guests whether signed by guests or not and represent the entire agreement between the parties and supersede any oral or written representation by any party. • Variations to these conditions may only be made by prior arrangements with Management in writing. • A breach of these Terms and Conditions will result in, but is not limited to the Guest being evicted from the Property, loss of security deposit and/or other monies paid (or owed) by the Guest. • While Management makes every effort to ensure that the information provided about the Property is current and kept up to date, this information may change without notice. The description of the Property in the online listing is made in good faith and no responsibility will be accepted by Management for misrepresentations or misunderstandings at the time of booking. • Photographs within the online listing are an accurate representation of the described Property at the time the photograph was taken and are subject to change with fair wear and tear. All photographs were taken on site and are provided as a guide only. Management does not accept responsibility for personal perceptions. • Management warrant to present the Property in good, clean condition and every attempt is made to offer the Property as described in the online listing at the time of Booking. Management will not be liable for any circumstances outside its control. • Management reserve the right to refuse or cancel any booking that ellecor believes may be inappropriate. 3. PARTIES & FUNCTIONS / USE OF THE PROPERTY • Management do not accept bookings for parties, functions or events including but not limited to hens/bucks, weddings, birthday parties or other occasions such as schoolies. • The Total Booking Cost charged is for domestic/residential use only and not commercial. Accordingly the Total Booking Cost does not allow for the extra wear associated with parties and/or functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary will result in a claim against Guest/s security deposit. • Management reserve the right to terminate a Booking immediately and without notice or refund for breach of this condition or for nuisance or annoyance to neighbours. • Guest/s who book ellecor Properties within the Noosa Shire Council must comply with Noosa Shire Council’s Code of Conduct for Guest Behaviour as required by Administration Subordinate Local Law (no. 1) 2015 – Schedule 21A Operation of short stay letting or home hosted accommodation. • Parties and Functions are strictly prohibited. A party and/or Function is defined as: - Any situation where the maximum number of Guests on the Property is more than those stipulated in the Booking; or - Any situation where the noise level from the Property is deemed too high thereby disturbing neighbours or other residents; or - Any situation whereby excessive traffic to and from the Property is identified; or - Any situation where it is deemed that intoxication is occurring; or - Any situation where it is identified that excessive alcohol is present. • Guest will be liable for any costs including but not limited to security, cleaning, garbage removal, wear and tear, repairs etc. • A noise disturbance/complaint will result in a 50% loss of security deposit and may also result in immediate termination of Booking and immediate eviction from the Property without refund of monies paid. • A $5000 fee will be incurred by the Guest should any type of function, party or gathering be held in The Property in addition to immediate termination of Booking and immediate eviction from the Property without refund of monies paid. • If a security company is called to attend the Property by any person following a noise or other complaint or breach of these terms during the Booking a $500 fee will be deducted from Guest/s security deposit. 4. GUEST NUMBERS • All bookings must be registered to an adult 21 years of age or older. This Guest, in whose name the booking is made must be present at the Property for the full duration of the Booking. • The name/s of all other Guest/s attending the property must be provided to Management via email or the online check in form prior to check in • Only the number of Guests nominated and agreed to in the Booking may attend the Property or stay at the Property overnight. • The number of Guests attending the Property must not exceed the number of beds provided for, or the number of Guests agreed to by Management at the time of booking, whichever is the lesser amount, unless subsequently agreed in writing by Management. • If any extra Guests are found to be occupying the Property additional charges will apply and the Booking may be terminated immediately and without refund. 5. PAYMENT FOR DIRECT BOOKINGS • The Total Booking Cost charged by Management represents the total costs for Guest/s accommodation tariff, cleaning and linen provisions, $50 non-refundable Booking Fee. • In addition to the Total Booking Cost, a security deposit applies to all Bookings (as outlined in section 7. of these terms). • The Booking is split into two portions – 1. The initial deposit and 2. The remaining balance including security deposit. • The initial deposit is calculated as of 50% (minimum) of the Total Booking Cost and must be received within 24 hours after the Booking is taken by Management. • The balance of the Total Booking Cost must be received by Management no later than twenty-eight (28) days prior to Guest arrival. • The security deposit must be received by Management no later than three (3) days prior to Guest arrival. • The security deposit will be charged to the credit card nominated by the Guest in their booking or online check in. Guest/s must ensure sufficient funds are available. (Refer to section 7. of these terms). • Where a Booking commences less than twenty-eight (28) days from the time of Booking, the Total Booking Cost and the security deposit must be paid in full up front. • All payments made via bank transfer must be received in Australian Dollars net of any bank or other transaction charges. • A processing fee of 22c + 1.43% applies to all credit card payments. • Personal cheques, bank cheques, money orders and cash payments are not accepted. • Bookings are not confirmed unless and until this deposit and Guest identification (as outlined in section 8. of these terms) are received. • In the event of a technical issue relating to the calculation of the Total Booking Cost Management have the right to cancel the Booking. 6. CANCELLATION OR VARIATION • Guest/s who wish to cancel or vary a Booking must contact Management in writing to confirm availability. • All Booking cancellations and variation requests (date change, guest numbers) are subject to availability and Management’s approval. • A $50 administration fee will apply to all date changes or cancellations. • A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights. • A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests. • No refund will be given for an early departure. • Refunds will not be given for bookings cancelled due to inclement weather, illness or change in family circumstances. • Management recommends Guest/s take out comprehensive travel insurance with coverage for Guest cancellations. • In the event Management is able to relet the Property for the period cancelled the Guest may be eligible to a partial refund, less administration charges, commissions and expenses. - COVID-19 RELATED TRAVEL RESTRICTIONS/LOCKDOWNS • In the event of a Covid-19 related travel restriction, lockdown, border closure or Government issued health directive Management will override the Property’s cancellation policy and allow Guest/s a penalty free date change within a 12 month period or alternatively will hold a credit for the Property for a future date. • Management have the right to request evidence of Guest/s inability to travel. • Guests who wish to cancel or vary a Booking must contact Management in writing. • All Booking cancellations and variation requests are subject to availability and Management approval. • If a Booking is moved to a different season an increased Total Booking Cost may apply. - DIRECT BOOKINGS • If a Guest cancels a Booking for any reason the following cancellation fees will apply: - A. If cancelled less than twenty-eight (28) days before arrival, 100% of the Total Booking Cost will be forfeited by Guest; OR - B. If cancelled more than twenty-eight (28) days before arrival, the 50% deposit paid will be forfeited by the Guest. • In the event Management is able to relet the Property for the period cancelled the Guest may be eligible to a partial refund, less administration charges, commissions and expenses. • Bookings may be transferred to a future date, provided that the request to transfer by the Guest: - i. is made more than twenty-eight (28) days before arrival; and - ii. is for the same property; and - iii. is for the same number of nights and guests; and - iv. is for a period not later than twelve (12) months after the original arrival date; and - v. the applicable tariff for that season is correctly applied. • A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights. • A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests. • If the Total Booking Cost has not been paid twenty-eight (28) days before Guest/s arrival date Management may terminate the Booking without notice and seek to re-let the Property. If a booking is terminated under this clause, the Guest will automatically forfeit all monies paid. • A $50 administration fee will apply to booking variations that pertain to a reduction in either/or the number of nights or number of Guests. • Any/all eligible refunds will be remitted to Guest via their nominated payment method. - AIRBNB BOOKINGS • The Airbnb cancellation policy that applies to the Property is outlined in the Property’s Airbnb listing. • Guest/s must request to cancel or amend a Booking via Airbnb. • A variation of the Booking which reduces the number of nights will be a treated as a cancellation of the Booking in respect of those nights. • A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests. • Any/all refunds will be processed by Airbnb. - VRBO (STAYZ) BOOKINGS • The VRBO cancellation policy that applies to the Property is outlined in the Property’s VRBO listing. • Guest/s must request to cancel or amend a Booking via VRBO. • A variation of the Booking which reduces the number of nights will be a treated as a cancellation of the Booking in respect of those nights. • A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests. • Any/all refunds will be processed by VRBO. 7. SECURITY DEPOSIT/BOND • Security deposit may be referred to by Management as a bond, Refundable Damage Deposit, RDD or Damage Protection. • The security deposit amount charged by Management for the Property is stipulated at the time of booking. • Unless otherwise arranged, the security deposit will be charged to the credit card nominated by the Guest in their booking or online check in no later than three (3) days prior to Guest check in. Guest/s must ensure sufficient funds are available. (Refer to section 14. of these terms). • Management will accept payment of security deposit by bank transfer only when requested no later than seven (7) days prior to Guest check in. • The security deposit will be credited to the Guest/s designated payment method once the Property has been inspected and deemed to be left in a similar state to arrival. Management agree to ensure that this will occur within seven (7) working days of Guest departure. • Any damage, loss or expense to the Property or its contents incurred by Management as a result of Guest/s breach of these Terms & Conditions will be claimed by Management against Guest/s security bond. Examples of this include but are not limited to any breakage, damage, loss, theft, additional cleaning, rubbish removal, extra guests beyond those declared etc. • Management endeavour to make security bond claims within seven (7) days after Guest/s check out. • Guests must notify Management of breakage, damage, loss or theft to the Property or its contents immediately. • Any damage due to accidental, negligence or wilful act/s over the amount of $500 may result in a report being lodged with the police as malicious damage. • A noise disturbance/complaint will result in a 50% loss of security bond. 8. PROOF OF IDENTIFICATION • It is a requirement for all direct bookings that at the time of booking Guest/s provide Management with the following: - Full name of all guests included in the booking - Mobile phone number and email address of main Guest - Bank account details (account name, BSB + account number) or credit card details for refund of security deposit - A copy of the front and back of current driver’s license - A copy of a recent utilities bill confirming the address on driver’s license. • These documents can either be scanned and emailed or photographed and sent via MMS to Management. • The Booking will not be confirmed and dates will not be reserved until the deposit payment or payment in full and this documentation is received. 9. UNAVAILABILITY / FORCE MAJEURE • All bookings are made in good faith of ongoing holiday letting by Property owners however may be subject to change and Management cannot accept responsibility for actions taken by Property owners which are outside its control. • If the Property becomes unavailable for Guest occupancy before or during Guest/s stay due to unforeseen circumstances (including but not limited to fire, storm or flood damage, act of God, war or threat of war, physical unrest, riots, civil disturbances, terrorist activities, strikes, port or airport closures, emergency repairs or any other eventuality), overbooking or is listed for sale or withdrawn from holiday letting, where possible Management will notify Guest within one (1) business day of the change in circumstances and will endeavour to find suitable alternative arrangements for the Guest in another Property where Management is the appointed property manager. • If the Guest determines that the alternative arrangements in the other Property are not satisfactory, Management will, without hesitation, refund all monies paid for the whole or part of the booking not fulfilled. 10. EQUIPMENT AND APPLIANCE BREAKDOWNS + BUILDING WORKS • Management warrant to present the Property in good, clean condition and every attempt is made to offer the Property as described in the online listing at the time of Booking. • The Property is privately owned and is rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from Management to compensate or discount. Management will accept no responsibility for any inconvenience with machinery breakdown. • The operation of any internet connection during a Booking is not guaranteed, may be disrupted or not available. The cost of using the internet is not included in the Total Booking Cost. • Guest/s must report any/all maintenance issues that arise during the Booking to Management. • Whilst Management will endeavour to repair items as quickly as possible, no guarantee of their availability or serviceability for the duration of a stay is given. • Management will not be held responsible for works or excessive noise near a Property. 11. KEYS • Guest/s must maintain the security of the Property and will be held responsible for any incident that occurs during their stay or upon departure as a result of the Premises being left unsecured. • Management do not maintain an office at the Property. • Keys will be available at the Property upon check in via a key safe. • Key collection/return information will be outlined in the property manual. • A unique key safe code will be provided to Guest/s by Management via email prior to check in. • Guest/s are responsible for the safekeeping and replacement of all keys and garage door openers. • If key cutting, replacement remotes or alarm fobs, key barrel replacement or re-keying of locks is required, costs will be deducted from Guest/s security deposit along with a $250 administration fee. • If Guest requires assistance from Management to access the Property a call out fee of $250 will apply and will be deducted from Guest/s security deposit. 12. INJURY/LOSS • No liability is accepted by Management for loss or injury, debt, illness, accidents damage, delay, expense or inconvenience caused directly or indirectly by events beyond Management’s control, which are not caused by neglect or default by Management. • Management recommend all Guest/s purchase comprehensive travel insurance. 13. PERSONAL/LOST PROPERTY • No responsibility will be taken by Management for Guest/s personal belongings left at the Property. • Items left at the Property will be disposed of if arrangements to collect/return aren’t made with Management within seven (7) days of check out. • For items 5kg or less only: If Guest requires return of item via mail, the item/s will be posted in a pre-paid satchel. Payment for the satchel must be received by Management prior to postage. • An administration fee of $25 will apply for return of any/all items by post. • Tracking of posted items is the responsibility of Guest/s. • For items heavier than 5kg: Guest must make arrangements to collect from Management within seven (7) days after check out. Management will not arrange postage of items heavier than 5kg. 14. CHECK IN / CHECK OUT • Management require all guests to complete an online check in at least seven (7) days before arrival. This online check in will be sent by email and/or SMS. Guest/s must notify Management of expected arrival and departure times, car registration, email address, mobile phone number, provide photo ID and credit card details via the online check in prior to arrival. • The security deposit for the Property will be charged to the credit card nominated by the Guest in their booking or online check in no later than 3 days prior to check in. Guest/s must ensure sufficient funds are available. (Refer to section 7. of these terms). • Check-in time is after 3pm on the arrival date. • Check out time is before 10am on departure date. The purpose of these strict times is to allow the necessary time to clean and prepare the Property. • Early check in / late check out requests are subject to prior arrangement and availability. Extra charges may apply at Management’s discretion. Early requests do not guarantee approval unless a full day’s rate is paid. Despite any early applications, approval for early check in / late check out will only be granted 1-2 days prior. • The Property should be vacated on time and secured. The Property must be neat and tidy, all windows and doors are to be locked, all keys must be returned to Management or as otherwise directed and all rubbish must be disposed of appropriately. Additional check out procedures and/or Guest requirements outlined in the Property’s manual (included in Guest/s Booking Confirmation email) must also be adhered to, unless special arrangements have been made prior to arrival. • In the event the Property is excessively dirty or untidy and/or a BBQ is not clean upon departure an additional cleaning fee will be claimed against Guest/s security deposit. • If on arrival Guest/s notice any existing damage or breakages within the Property, the Guest must report their concerns regarding the condition of the Property to Management within twelve (12) hours after arrival. Otherwise it is agreed by both parties that all is in order with the Property. 15. CLEANING • Guest/s are required to keep the Property clean, tidy and free from litter at all times. • Upon departure the Property must be left in a clean and tidy condition and all check out conditions set out in the Property’s manual must be adhered to including but not limited to; all perishable food must be removed from fridge/s and cupboards, all rubbish is to be disposed of in the appropriate council rubbish bins provided, crockery and cutlery must be washed and packed away and all used towels must be placed in the laundry or the bath. • All furniture and furnishings must be left in the position they were in when the Guest arrived. • If additional cleaning time is required to replace furniture, wash dirty dishes or pack away clean dishes, clean washing machine or dishwasher, empty the dishwasher or fridge, remove excessive rubbish etc. an additional fee will be deducted from Guest/s security bond. • A $110 BBQ cleaning fee will be deducted from Guest/s security bond if a BBQ isn’t thoroughly cleaned upon check out, including under the cook top/grill. 16. LINEN AND TOWELS • Linen including pillows, blankets, bath and pool/beach towels (where applicable) are provided by Management. • On departure, all used towels must be left in the laundry or bath tub. • An additional linen laundering fee will apply to linen that is heavily soiled, including make-up or self-tanning stains. • Prior to check in additional linen may be hired through Management. 17. RUBBISH COLLECTION/EXCESS RUBBISH • Management requires Guest/s to put all household rubbish/recycling in appropriate Council rubbish bins. The rubbish bin lid must be able to close. • Bins must be put out on the street for collection no later than the night before collection, as indicated in the Property’s manual (included in Guest/s Booking Confirmation email). • If bins are not put out for collection or excess rubbish is left upon check out, a private contractor will be engaged to remove rubbish from the Property and the cost will be deducted from Guest/s security bond. 18. PETS • Pets are allowed at pet-friendly Properties only when arranged with Management prior to check in. • A ‘pet fee’ of $100 per pet will apply. • Guest/s are responsible for cleaning up after pets both within and outside the property. • Pets are not permitted on furniture including couches and beds at any time. • Guests must ensure: - Pet is well groomed to avoid moulting - Pet is clean and dry at all times before entering the Property - Pet has current worming, flea and tick treatments and vaccinations - Pet’s nails are trimmed to avoid scratches to floors and furnishings - Pets are not left unattended at the property as excessive barking will disturb neighbours • Any evidence of pets on furniture, floor coverings or gardens will require additional cleaning and the cost will be deducted from Guest/s security bond. 19. OTHER RESPONSIBILITIES OF GUESTS • Guest/s must comply with any/all Body Corporate by-laws and rules applicable to the Property or which regulate the behaviour of occupants of the Property. • Guests must comply with all applicable instructions and house rules as stipulated by Management concerning occupancy, property, health, safety and the quiet enjoyment of the Property and its neighbours. • Disturbance to neighbours, including excessive noise, is prohibited and may result in immediate termination and eviction from the Property without refund. A noise disturbance/complaint will result in a 50% loss of security deposit and any extra charges for security and other associated expenses will also be deducted from Guest/s security deposit. • Any damage, loss or expense incurred by Management as a result of Guest/s breach of these Terms & Conditions will be claimed by Management against Guest/s security deposit. Examples of this include but are not limited to any breakage, damage, loss, theft, additional cleaning, rubbish removal, extra guests beyond those declared etc. • Guests must notify Management of breakage, damage, loss or theft to the Property or its contents immediately. • Smoking is not permitted inside the Property under any circumstances. Smoking is permitted outdoors however cigarette butts must be extinguished and disposed of in ashtrays/bins, not in the garden. • The Property should be vacated on time and secured. The Property must be neat and tidy, all windows and doors are to be locked, all keys must be returned to Management or as otherwise directed and all rubbish must be disposed of appropriately. Additional check out procedures and/or Guest requirements outlined in the Property’s manual (included in Guest/s Booking Confirmation email) must also be adhered to, unless special arrangements have been made prior to arrival. • Variations to these conditions may only be made by prior arrangements with Management in writing. 20. NOOSA SHIRE COUNCIL REQUIREMENTS • Guest/s who book ellecor Properties within the Noosa Shire Council must comply with ‘Noosa Shire Council’s Code of Conduct for Guest Behaviour’ as required by Administration Subordinate Local Law (no. 1) 2015 – Schedule 21A Operation of short stay letting or home hosted accommodation. • This Code of Conduct for guest behaviour outlines minimum behavioural standards for Guests to maintain the residential amenity of surrounding permanent residents and forms part of ellecor Holiday Home Management’s booking conditions for all ellecor properties within the Noosa Shire Council. • If a security company is called to attend the Property by any person following a noise or other complaint or breach of the Noosa Shire Council’s Code of Conduct for Guest Behaviour during the Booking a $500 fee will be deducted from Guest/s security deposit. 21. PROBLEMS OR COMPLAINTS • The Property is privately owned and is rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from Management to compensate or discount. Management will accept no responsibility for any inconvenience with machinery breakdown. • In the event of any problem or complaint, Guest/s must inform Management at the earliest opportunity so Management has the opportunity to rectify the situation as quickly and efficiently as possible. In such circumstances, Management will undertake best endeavours to resolve the issue promptly. • An inspection of the premises can be made upon demand by Management at any time.