Luxe Property Management understands the importance of creating a perfect holiday experience for each and every one of our guests. This is why why we go the extra mile to ensure each of our guest's have a memorable and unforgettable experience. We also understand that the way we manage each of our homes for our investors is crucial to how the home performs financially. But just as important is the way the home is cared for and maintained.

Facilities

Terms & Conditions

Guests are agreeing to these terms and conditions when a booking is confirmed, and payment is made. Any breach of the below short-term letting terms and conditions, as agreed by both parties, permits the owner and Luxe Property Management Services to refuse entry, amend the rent or immediately terminate the letting. Licence not a Tenancy The booking with Luxe Property Management Services is not a residential tenancy agreement under residential tenancy legislations. Failure to comply with any of the guest’s fundamental obligations and the terms and conditions of the property may result in immediate termination and eviction. The guest is granted a licence to occupy the accommodation for the agreed booking period. Refunds will not be paid on terminated occupancies. Number of Persons, Noise, Parties and Functions Properties are for guests only. No outside guests are permitted on the premises without pre-arrangement in writing from Luxe Property Management Services. The number of occupants must not exceed the number of persons shown on your confirmation. Any increase in numbers must be agreed in advance and may incur additional fees. Excessive noise, parties and functions are not permitted as they can cause disruption to neighbours as well as nearby residents and other holiday makers. If an unauthorized function is held at the property, the bond processed for the booking will be retained and additional fees to cover the standard function fee may apply. Noise Complaints If a complaint of excessive noise or anti-social behaviour is received, security will be dispatched to investigate and may result in a $200 call-out charge. A report will be received by the Luxe Property Management Services office with information as to whether a fee has been charged. This fee will be taken from the guest’s security deposit and is non-negotiable. If a second security call-out with fee payable is received at any time during a guest’s stay, all guests at the premises will be evicted from the premises by security without refund of rent or bond. Inappropriate Bookings and Schoolies As a duty of care to properties and owners, Luxe Property Management Services reserves the right to refuse any bookings that are determined to be inappropriate or that fall across Schoolies dates. Check-in and Check-out Check-in is available from 2pm on the day of arrival. Check-out is 10am on the day of departure. There may be variations to these times, if so, guests will be advised accordingly. Luxe Property Management Services will try to accommodate requests for early check-in/late check-out however they are subject to availability (i.e. other bookings in place, cleaners available to accommodate the request, maintenance schedule) and fees may apply. Despite any early applications, approval will only be granted 1-2 days prior to entry/departure if available. Early requests do not guarantee early access/late checkout unless a full day’s rate is paid. Guests are required to contact Luxe Property Management Services office 1-2 working days prior to the date of the early check-in/late check-out to make final arrangements which will be recorded in the booking details. Keys Where we are able to install a key safe or safely leave the keys, they will be available at the property upon arrival. Guests will be provided with details of the key location and/or access codes 24 hours prior to arrival via email after final payment has been made (and a credit card is on file for bond, or the cash bond has been paid, for fully managed properties). Guests are requested to take the access information with them in order to access the property. If there is a key-safe at the property, please use it to secure one set of keys at all times when you leave the property, including when you check out. If a tradesman needs to attend to any requested or agreed maintenance during your stay this will ensure they can access the property. On departure, all keys are to be returned to the place where they were collected from on arrival. If guests lose keys / remote controls or lock keys inside the property and require access, a security call fee will apply. If replacement keys or remote controls need to be cut or purchased, key barrels need to be replaced, or in secure complexes re-keying is required costs will be calculated based accordingly and charged to the guest. Linen Linen and towels are provided unless otherwise notified. Beach towels are not provided (unless stated otherwise in the property description). Deposit, Bond and Booking Fee Deposit A non-refundable deposit of 50% of total rent (including booking fee, cleaning, linen, and credit card fees) is required at time of booking. This can be paid via Visa, Mastercard, or direct deposit. AMEX is not accepted. We do not accept Diners Card or any other cards. Use of credit cards incurs a 2% charge. Guests must only provide credit card details for which they are authorised to use and which is in their name. Final payment is due 30 days prior to arrival unless other payment terms have been agreed to. If the booking is made within 30 days of arrival, full payment will be required at the time of booking. Bond Depending on which property has been booked, a security bond of between $500-$5,000 will be processed 1-4 working days prior to check-in for all fully-managed properties. The bond will be processed as a pre-authorisation on the guest’s previously nominated credit card (we do not accept bank transfers or cash for bond payments unless by special arrangement). The funds will be frozen by the guest’s issuing bank for a period of up to 7 working days after departure and will be automatically released if there are no issues during the stay. Once released, the funds will become available on the guest’s card again, and there will not be a transaction on the credit card statement. Bond deductions are rare, however when they occur, Luxe Property Management will advise the guest of details of any charges and these will appear on the guest’s statement. Considerable administration is required, and a $50 fee will apply. Booking Fee A $100 non-refundable booking fee is applied to all bookings and integrated into the displayed rate online or rate quoted through the reservations team. Cancellation If a guest requests to cancel, Luxe Property Management will reopen the dates for sale across all available booking channels and will endeavour to rebook the dates. While every attempt will be made to secure a full paying booking, a discount may be applied to the rate in order to secure a booking. This discount will be based on industry and business knowledge, and will not be preapproved or reviewed with the guest as it will be subject to further change at any time. Cancellations may result in a loss of the total booking amount. All cancellations will incur a $100 cancellation fee and the non-refundable $100 booking fee. The following scenarios apply: • If Luxe Property Management Services can rebook your dates for the same rate, the deposit will be refunded less the $100 booking fee and a $100 cancellation fee. • If Luxe Property Management needs to discount the property to rebook the original dates booked, the deposit will be refunded less the difference between the rates, the $100 booking fee and a $100 cancellation fee. • If a replacement booking is not secured, the guest will forfeit any funds paid. We strongly recommend that you have travel insurance to cover you in the event of an unforeseeable cancellation. Date Changes Date changes are only possible at the discretion of Luxe Property Management Services and may incur cancellation fees as well as rent charges (against the original booking). Any additional rent charges due to changes in season or length of stay must be covered by the guest. Changes Made by Luxe Property Management Services All bookings are made in good faith of ongoing short-term letting by owners however may be subject to change. Luxe Property Management Services cannot accept responsibility for actions taken by the owner(s) of the property which are outside their control. Reasonable actions will be made by Luxe Property Management Services to offer alternative accommodation should this occur. If there is no alternative accommodation available a full refund of the amount already paid will be made. Luxe Property Management Services will not be liable to refund any fees guests may have paid to any third party in connection with their stay, including but not limited to fees for travel, insurance or activities. In the event that the property booked is listed for sale, the guest agrees to allow the owner or agent to inspect the property with the prospective purchasers, by appointment and during reasonable hours. Property tariffs may change online at any time without notice. Excess Cleaning, Damages and Charges Excess Cleaning Luxe Property Management Services requests guests to leave the property as it was found to avoid extra cleaning charges. This includes washing dishes, placement of rubbish in the bins provided and cleaning of the BBQ. The cleaners will clean the floors so this is not required by the guests, however cleaning charges may apply if the walls, floors, windows and/or linen are excessively dirty. Damages In the event of breakages, damages and lost items, Luxe Property Management Services requests that guests contact the office to report the incident as soon as possible. Damages may be deducted from bond (or credit card supplied if the charges are higher than the bond processed). Movement of Items Within/Between Properties Luxe Property Management Services has a strict policy on moving items or furniture (indoor and/or outdoor) within a property, or in the case of bookings across multiple properties, from house to house. Movements may cause unnecessary damage to items and/or to the property and can cause excess cleaning time due to increased housekeeping inventory checks replacement of items. Any damages/excess cleaning caused by movement of items or furniture will be deducted from bond. Internet Some properties provide wireless internet for guests for the purpose of email, perusing social media, and web browsing. If guests require excess usage please contact the office to arrange purchase of a data pack. Property Presentation The description of the premises is given in good faith. From time to time, changes occur at properties, sometimes by owners and outside of Luxe Property Management Services control or knowledge therefore no responsibility for irregularities will be accepted. Wildlife Prevalence of wildlife can be found around properties located in rural areas and/or have surrounding landscaping, tropical gardens or national parks especially after severe weather events such as storms, flooding, or intense heat. While every attempt is made to control and manage the wildlife including a pre-arrival inspection at the property to check for activity, from time to time, some animals and/or insects can enter the property. Our team will act as quickly as possible to manage any situations at the property with the guests where they are in danger. If seeing or experiencing wildlife is a safety concern for guests due to intense personal fears or allergies, we recommend avoiding booking hinterland properties where the possibility of wildlife is increased. Unplanned Outages During periods of extreme weather events, power supply to properties can be interrupted due to unplanned outages. These power outages will also affect WiFi as the routers will be disabled, and can also affect water pumps and resulting water supply on rural properties which utilise tank water. These outages are out of the control and no responsibility will be taken. We will however assist all guests during these periods to keep them up to date with the situation and instructions from the authorities, and to ensure their safety. Neighbourhood Construction Many of the properties managed by Luxe Property Management Services are in suburban locations where, from time to time, there may be building / construction on neighbouring houses within the nearby vicinity of the property booked. Luxe Property Management Services take no responsibility for any issues relating to noise on neighbouring properties. No Smoking For the comfort of all our guests, all our properties are non-smoking. In some apartments, there is no smoking anywhere within the complex including balconies (specific details are contained in property compendiums). Any damages or excess cleaning caused by smoking on or inside any property will deducted from bond. Rubbish Collection and Excess Rubbish Luxe Property Management Services enlists the help of Bin Boss Noosa to place external rubbish bins on the street curb the night of the collection. Rubbish collection day is indicated in the property compendium. Please ensure your household rubbish is placed in the external bins ready for collection.. The bin lids must be able to close for the collection. If there is excess rubbish upon check out, a private contractor will be organised to empty the bins and charges will be deducted from bond. Parking Each property listing outlines the number of off-street car parks available and number of cars permitted at the property. On-street parking is not provided or guaranteed for guests or visitors. Luxe Property Management Services cannot be held responsible or liable for any fines or penalties incurred by guests or visitors from parking where not permitted. Parking campervans, caravans and trailers (with or without boats) on a residential street on or adjacent to one of our properties is not permitted under any circumstances. Friends of guests are not permitted to park caravans on or adjacent to any of our properties and use the property facilities. Guests will be required to remove any campervans, caravans or trailers. If a guest fails to comply, the item may be towed at the guest’s expense and charges will be deducted from bond. The violation of terms and conditions may also result in guest eviction and loss of rent and bond. Personal and Lost Property No responsibility will be taken by Luxe Property Management Services for guest’s personal property. If items are left at a property, the appropriate Luxe Property Management Services personnel will contact the cleaners to determine whether the items were located. If located, guests are required to send a postage paid, return addressed envelope to the office for the items to be returned. Return costs and tracking of items are the responsibility of the guest. ANIMALS & PETS Pets are only permitted at pet-friendly properties and only if pre-arranged with and approved by Luxe Property Management Services. Pet friendly terms and conditions are agreeing to the pet friendly terms and conditions when a booking is confirmed, and any damages caused will be deducted from bond. Permission for pets is provided on a case by case basis. Guests must ensure their pet: • Is groomed to avoid excessive moulting • Is cleaned prior to entering the house to avoid marks to the property • Has had up to date worming, flea treatments, and vaccinations • Has had nails trimmed to avoid scratches to the floors and furnishings • Does not jump up on beds, furniture or rugs (indoors or outdoors) • Is not left unattended as excessive barking may result in complaints from neighbours. If noise complaints are received and the pet cannot be quieted, guests will be required to remove the dog from the property at their own expense. Additional cleaning charges may apply should pet hair, urine, fleas or any evidence (including smell) of the pet be left behind when guests leave. It is advised for pets to wear tick/flea collars to avoid bringing or picking up ticks/fleas to/from the area. Luxe Property Management Services accepts no responsibility for death of, loss of, injury or sickness to pets during the accommodation period – full and sole responsibility for the pet and its actions lie with the pet owner and upon acceptance of terms and conditions the guest agree that no legal action (including payment of veterinary accounts) will be taken against the landlord and that no discussion will be entered into. Please be aware that some properties have not been designed to be pet friendly. DISCLAIMER Luxe Property Management Services enters into this agreement on behalf of the owner of the property and is not liable to you in relation to the property or any services. Luxe Property Management Services nor the owner of the property can be held responsible for failure or interruption to power or services to the property for reasons beyond our control. Luxe Property Management Services reserves the right to relocate a booking to an alternative property of similar standard and location at any time. In this instance, guests will be offered either a full refund OR asked to confirm their stay at the alternative property. Luxe Property Management Services advises that the property furnishings may be slightly different to those shown in the property photos. However, if they differ, the furnishings will be of the same standard as that shown in the pictures, or higher. Guests’ actions, conduct and safety are the responsibility of the guests. The agent and owner(s) of this property do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all guests understand and agree to indemnify the agent and owner(s) against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time. To the extent permitted to by law Luxe Property Management Services will not be liable for losses arising as a result of this agreement whether such losses arise as a result of Luxe Property Management Services negligence or otherwise.