Our experience, professionalism and dedication to our clients sets us apart from the rest. With head offices on the beautiful Sunshine Coast, and in the thriving city of Townsville, along with accommodation buildings in Mackay and Moranbah, we have a widespread presence across Queensland. Property Vine was formed by a community of genuine, like-minded property professionals with the goal of providing the best possible results for our clients, team and stakeholders. Contact us and grow with Property Vine.

Facilities

Terms & Conditions

By booking through the Property Vine Website, you agree to the rate and applicable cancellation policy as displayed at the time of booking. Cancellation policies vary from rate to rate and by making a reservation, you agree that you have read and understood the applicable cancellation policy. By making a reservation, you agree that your travel is compliant with any current local government restrictions, particularly in relation to Covid-19 and agree to contact the property to make alternate arrangements if your travel does not remain compliant at the time of arrival. Current information can be found at https://www.covid19.qld.gov.au/ Where the cancellation requires pre-payment, payment will be taken from the credit card provided within 48 hours of making the reservation. Credit card surcharges of 2.9% apply for all credit or 'tap' transactions. Guests under the age of 18 must be accompanied by an adult. Valid photo ID and credit card must be presented upon check in for verification. Where express check in options are used, this must be provided electronically. All images are indicative of room types and actual furnishings may vary from room to room. Property Vine has a strict 'No Party Policy'. A copy of this is available at check in. Should you wish to review this prior to arrival, please contact the property directly. Failure to comply may result in eviction from the premises without refund. A $150 - $500 pre-authorisation will be taken on a valid credit card at check in to cover any incidentals or damages. The amount will be held in accordance with your bank's policy. This is usually 5-10 business days from the date of the transaction. Smoking is not permitted in any rooms. Additional fees, starting from $200, will apply if smoke is detected in the rooms. All special requests - such as, but not limited to; early arrival, late check out, specific views - are subject to availability and are not guaranteed. Additional fees may be applicable to some special requests and will be advised if the request is able to be met. We are a member of Good To Book, a risk management database for Short Term Accommodation Providers (STAPs) (‘GtoB database’). We will use the GtoB database to search your name and the names of guests booking or staying with you at our accommodation. If we find an entry on the GtoB database, this indicates that there was some problem caused by you, or one of your guests, at a previous accommodation you have stayed at. Based on information on the GtoB database, we may refuse to accept your accommodation request or booking (and will refund any money you have paid) or we may impose additional restrictions on your stay (for example, an additional security bond). We cannot check the accuracy of the GtoB database nor can we disclose to you any information on the GtoB database or the STAP who uploaded the information, as this information is confidential. The information on the database is used for evaluative purposes so accommodation providers can decide whether to enter into a contract for accommodation with you or not. Any concerns you have with the GtoB database will need to be discussed with GtoB directly. You can contact GtoB via email at admin@goodtobook.com. We accept no liability for our use of the GtoB database, including any reliance we make on the information contained on the GtoB database, even if the information uploaded is incorrect. We may also upload information to the GtoB database if you cause damage or harm to us, our staff, guests or our property during your stay. Providing we are not negligent, we will not be liable to you or any other person for any consequence arising from the upload of information to the GtoB database by us.