Facilities

Terms & Conditions

CANCELLATIONS We offer free cancellation up to 14 days prior to arrival. If cancelling within 14 days of arrival, 50% of the total booking will be charged & within 7 days of arrival 100%. Any applicable refunds will attract a $150 administration fee. All credit & debit card fees are non-refundable. DEPOSIT 50% deposit is required 14 days prior to arrival with the balance due 7 days prior to arrival. Once your booking becomes non-refundable we will endeavour to re-let the apartment. However, no refunds will be given unless we can re-let the apartment for the same tariff value. If we are able to re-let your booked dates, you will receive a full refund less an administration fee of $150. All credit & debit card fees are non-refundable. Christmas/Easter & School Holiday periods excluded. CHECKIN & DEPARTURE TIMES Check in time is from 2.00pm on the date of arrival and the premises must be vacated by 10.00am on the day of departure. We are always happy to try and accomodate requests for an early check-in or late check-out, however, these requests must be made at least 48 hours prior to arrival or departure. NUMBER OF GUESTS The premises must be kept clean at all times and the number of occupants must not exceed the number of guests booked for and agreed to by the agent at the time of booking. CLEANING & LINEN CHARGES For bookings greater than eight days, the apartment will be lightly cleaned and linen changed mid-stay, unless otherwise arranged. Additional cleaning and linen changes can be arranged with an appropriate fee charged. EXCESS CLEANING The apartment is offered to you in a clean condition. On departure it is requested that all rubbish is removed and placed in bins provided in the garage area, with the apartment left in a clean and tidy state. An additional charge will be incurred for removing rubbish and excess mess from the apartment. Cleaning considered to be in excess of normal will also incur an additional charge. Acceptance of these ‘Terms and Conditions’ will authorise the manager to deduct any additional cleaning costs from the credit card details provided by the guest. Any guests with unpaid damages or excess cleaning charges will be reported to Ballina Police. KEYS Loss or damage to keys and/or remotes will incur an additional charge. Please notify management as soon as you realise you have lost a key. SMOKING Smoking is not permitted on the property. Upon departure, any evidence of smoking in the apartment will immediately incur a $250 fee for additional cleaning/apartment deodorising. PETS Under the local health regulations and Body Corporate Rules, no pets are permitted in your accommodation. FUNCTIONS & NOISE Our property is for accommodation purposes only. Bucks/hens/functions and parties are PROHIBITED and penalties apply. We have a strict NO NOISE policy from 10PM - 8AM. Guests are asked to be considerate of others right to peaceful enjoyment at all times and adhere to these rules or risk being asked to leave the property without refund. If an excessive noise warning is issued by management and guest(s) fail to comply, the matter will be promptly referred over to Ballina Police. PERSONAL PROPERTY No responsibility is taken by the agent or the owners for guest's personal property. BREAKAGES OR DAMAGES As the guest, you are responsible for all damages, breakages and loss incurred during the term of your occupancy. These must be reported and paid for – if found unreported the cost of replacement will be deducted from the credit card details provided by the guest. Any missing items from your apartment upon departure will be reported to Ballina Police and costs deducted from the credit card provided. INSPECTION An inspection of the premises can be made upon demand by the owner or manager at any time if deemed necessary.