Facilities

Terms & Conditions

CANCELLATIONS We offer free cancellation up to 14 days prior to arrival. If cancelling within 14 days of arrival, 50% of the total booking will be charged & within 7 days of arrival 100%. Any applicable refunds will attract a $100 administration fee. All credit & debit card fees are non-refundable. DEPOSIT The total of your accommodation is due and payable 14 days prior to arrival. This amount will be debited to the credit card you have provided. All credit card transactions incur a 1.43% surcharge. Once your booking becomes non-refundable we will endeavour to re-let the apartment. However, no refunds will be given unless we can re-let the apartment for the same tariff value. If we are able to re-let your booked dates, you will receive a full refund less an administration fee of $100. All credit & debit card fees are non-refundable. Christmas/New Year & Easter periods excluded. CHECK-IN & DEPARTURE TIMES Check-in time is from 2.00pm on the day of arrival and check-out is by 10.00am on the day of departure. Any requests for early check-ins or late check-outs must be made at least 48 hours prior to arrival or departure. NUMBER OF GUESTS The premises must be kept clean at all times and the number of occupants must not exceed the number of guests booked for and agreed to by the manager at the time of booking. CLEANING & LINEN CHARGES For bookings greater than eight days, the apartment will be lightly cleaned and linen changed mid-stay, unless otherwise stated. Additional cleaning and linen changes can be arranged (an appropriate fee will apply). EXCESS CLEANING The property is offered in a clean condition. On departure it is requested that all rubbish is removed and placed in bins provided (in the garage) and the property left in a clean and tidy state. Additional charges will be incurred for apartments left with rubbish & excess mess. Cleaning considered to be in excess of normal will incur an additional charge. Acceptance of these ‘Terms and Conditions’ will authorise the manager to deduct these additional costs from the credit card details provided by the guest, if deemed necessary. KEYS Loss or damage to keys will incur a $33 additional charge. Please notify management as soon as you realise you have lost a key. SMOKING & VAPING Smoking & Vaping are NOT permitted on the property. Upon departure, any evidence of smoking or vaping will immediately incur a $350 charge for additional cleaning & apartment deodorising. Acceptance of these ‘Terms and Conditions’ will authorise the manager to deduct these additional costs from the credit card details provided by the guest (if deemed necessary). PETS Under our Owners Corporation By-laws, no pets are permitted in your accommodation or at the property. FUNCTIONS & NOISE Our property is for accommodation purposes only. Bucks/hens/functions and parties are PROHIBITED and penalties apply. We have a strict NO NOISE policy from 10PM - 8AM. Guests are asked to be considerate of others right to peaceful enjoyment at all times and adhere to these rules or risk being asked to leave the property without refund. If an excessive noise warning is issued by management and the guest(s) fail to comply, the matter will be promptly referred over to Ballina Police. PERSONAL PROPERTY No responsibility is taken by the manager or the owner for guest's personal property. BREAKAGES OR DAMAGES As the guest, you are responsible for all damages, breakages and loss incurred during the term of your occupancy. These must be reported to the manager and paid for, (if deemed necessary). If found unreported, the cost of replacement or repair will be deducted from the credit card details provided by the guest. Any missing items from your apartment upon departure will be reported to Ballina police and costs deducted from the credit card provided. Acceptance of these ‘Terms and Conditions’ will authorise the manager to deduct these additional costs from the credit card details provided by the guest, (if deemed necessary). INSPECTION An inspection of the premises can be made upon demand by the owner or manager at any time, (if deemed necessary).