Welcome to Riviera Resort, set among 1.5 acres of tropical gardens on the Hervey Bay Esplanade, directly across the road from the Torquay Beach. Our spacious, fully self-contained apartments provide a comfortable home away from home. Guests can enjoy our heated pool, spa, sauna, full-sized tennis court, three outdoor barbecues and complimentary secure undercover parking. We are conveniently located near the water park and mini golf, with a variety of local cafes and restaurants nearby. Guests can also explore Hervey Bay’s popular local markets on weekends. Airport transfers and tour-booking assistance are available, subject to our terms, reception hours and availability.

Facilities

Free parking

Pool

Terms & Conditions

Conditions Of Stay Please read these terms before booking. By making a booking or staying at Riviera Resort, you agree to these conditions. Contact us For booking questions, after-hours arrival arrangements or accessibility needs, please contact Riviera Resort reception on (07) 4194 1984. Deposit We charge a deposit equal to the first night’s accommodation when you book. Balance payment The remaining balance and any incidental charges must be paid by check-in, unless your booking confirmation states an earlier payment date. Different payment rules may apply to peak periods, special events and group bookings. If payment is not received by the due date, we may cancel the booking. We accept EFTPOS, Visa and Mastercard, AMEX. Peak-season bookings For peak-season bookings, the full balance is due 28 days before arrival. Once this payment is due, it is non-refundable. Bookings more than 12 months ahead Rates and availability cannot be guaranteed more than 12 months before arrival. We may accept an enquiry or tentative booking, but we may need to amend or cancel it with reasonable notice if rates or availability change. Cancellations & Booking changes Standard bookings Cancel at least 7 days before arrival to receive a full refund. Cancellations made within 7 days of arrival are non-refundable, including the deposit. No refunds are provided for no-shows, cancellation on the day of arrival or early departure. Date or booking changes are subject to availability and may involve additional charges. Peak-season bookings Peak-season bookings may be cancelled without charge before the 28-day payment deadline. Cancellations made within 28 days of arrival are non-refundable. We may allow a booking to be moved to other dates, subject to availability and any price difference or additional fees. Bookings made through another company If you booked through a travel agent or third-party website, you must contact that company directly to cancel or change your booking. Their terms may also apply. Arrival, departure and reception Check-in and check-out Check-in is from 2:00 pm. Early check-in is subject to availability and cannot be guaranteed. Check-out is by 10:00 am. Late check-out must be approved in advance and may incur a fee. It may not be available when the resort is fully booked. Reception hours Monday to Friday: 8:30 am to 5:00 pm Saturday: 9:00 am to 12:00 noon Sunday and public holidays: Closed After-hours arrival If you will arrive after reception closes, please call us on (07) 4194 1984 before arrival so we can arrange secure key collection. After-hours assistance is for urgent matters. A minimum $110 fee applies when staff must attend after hours because a guest is locked out. Identification At check-in, the lead guest must provide current photo identification. The booking name, photo ID and payment card must match unless we have approved another arrangement in advance. Apartment allocation We guarantee the apartment type booked, but not a particular apartment number, floor or position. Specific requests are subject to availability and cannot be guaranteed. Housekeeping For longer stays, the apartment receives a service with fresh linen and replacement towels once every 7 days. Extra servicing may be booked in advance for an additional charge. Starter Amenities Apartments are fully self-contained A complimentary starter supply is provided on arrival Starter items are not automatically replenished Extra amenities may be purchased from reception during opening hours, subject to availability and charges Guest conduct and visitors Guests and visitors must behave respectfully and must not disturb the safety, comfort or enjoyment of other guests and residents. Keep noise to a minimum, especially when entering or leaving the building and car park. Unregistered visitors must leave apartments by 9pm. Apartments must not be used for unlawful activities. Serious or repeated breaches of resort rules may result in a guest or visitor being required to leave, without refund where permitted by law. Damage, security and extra cleaning Guests are responsible for charges arising from damage, missing items, theft or excessive cleaning caused by them or their visitors during the stay. A valid credit card is required at check-in. We may place a reasonable pre-authorisation on a credit or debit card when necessary. Apartments are inspected after departure, and verified costs may be charged to the card or security deposit. Personal belongings and vehicles Please secure your money, jewellery, personal belongings and vehicles. To the extent permitted by law, Riviera Resort and apartment owners are not responsible for loss, theft or damage to items brought onto the property or left in vehicles. Nothing in these terms excludes or limits any rights or remedies that cannot legally be excluded, including rights under the Australian Consumer Law. One onsite underground parking space is provided per apartment. Max height is 1.9m. Vehicles and belongings are parked at the guest’s own risk, subject to rights that cannot be excluded by law. Animals Pets are not permitted. Assistance animals are welcome where required by law. Please contact reception before arrival so we can note any reasonable arrangements needed for your stay.