Shantara Resort is a locally owned business so when you book with us, not only will you receive personal, friendly service before you even arrive, you will also have access to local knowledge that will make your time in Port Douglas, even more memorable. Our guests are the first to receive our exclusive promotions, so if you’re thinking of staying with us, give us a call, we’d love to hear from you.

Facilities

Elevator

Free parking

Gym

Pool

Non-smoking

Terms & Conditions

Deposit: Payment of accommodation deposit can be made by Visa or MasterCard. Payment of accommodation or sundry accounts in residence can be made in Visa or MasterCard. While in residence, a room account for tours, telephone calls, transfers, etc… will be held until the end of your stay for payment. A pre-authority (swipe) of your credit card will be required as security upon check in. Payment Terms: To secure your reservation one night’s accommodation will be processed against the credit card provided. The balance of your booking is payable 30 days prior to arrival. Bookings that are made within 30 days of travel full amount will be deducted. Last Minute or bookings to travel within 30 days the full amount will be deducted and NO REFUND once confirmed. Cancellation: Cancellations must be received in writing by email, to Shantara Resort Port Douglas. Cancellations will not be deemed to be received until you have written confirmation from Shantara Resort Port Douglas. If you have not received acknowledgement within two days, please contact us at the resort on (07) 4084 1400. Cancellations received 30 days or more prior to the arrival date – the deposit will be refunded in full less a $100.00 administration / cancellation fee per room . The administration fee covers the cost of processing the booking, receipting the booking and banking the money, cancelling the booking from the system, processing refund via electronic medium and meeting bank charges. Cancellations received 30 days or less to the arrival date, or amendments to the booking, or failure to arrive at the hotel, a cancellation fee of the full amount of the booking will be charged (i.e if booked for 5 nights then 5 nights’ accommodation will be charged). There is no refund for early departures and a full accommodation cost will be incurred. This policy is applied to cover the distinct possibility of our inability to relet the room at that late stage. Should the room be relet a refund of the booking difference will be applied, less a $100 administration / cancellation fee per room. We strongly recommend travel insurance should any stay need to be altered or cancelled before, during or following arrival for any reason or circumstances including natural events. If some unforeseen circumstance happens inside the 30 days prior to arrival that is not our fault you will lose your monies. Rates are subject to change