Whalers Cove Villas - Booking Terms & Conditions These Terms & Conditions apply to all bookings made through the Whalers Cove Villas website. They are written in a clear, web-friendly format to help guests easily understand the conditions of their stay. By completing a booking online, you confirm that you have read and agree to these Terms & Conditions on behalf of all guests in your party. 1. Booking & Payment Booking Payment A 30% booking payment is required at the time of booking to confirm your reservation. The remaining balance is due 30 days prior to arrival. Bookings made within 30 days of arrival must be paid in full at the time of booking. Payment Surcharges The following surcharges apply to card and digital payments: • VISA (Domestic & International): 1.45% + $0.22 processing fee • MasterCard (Domestic & International): 1.45% + $0.22 processing fee • PayTo: $1.10 processing fee • Bank Transfer: $0.55 processing fee Guests may pay via direct credit to avoid percentage-based surcharges. A payment receipt must be emailed to confirm the reservation. Pricing The accommodation rate confirmed at the time of booking will not change unless: • the guest requests a change affecting the applicable rate; or • an obvious pricing or system error has occurred. 2. Cancellations & Booking Changes Standard Cancellation Policy • 30+ days before arrival: Full refund less a $110 administration fee. • Under 29 days: No refund. Where cancelled accommodation is subsequently rebooked, Whalers Cove may reduce the cancellation amount retained to reflect the actual loss incurred, less reasonable administration and booking costs. Booking Changes A fee may apply for changes such as villa changes or reducing the length of stay. Villa change fee (guest-requested): $110 Reduction in stay fees: • 30+ days prior: No charge • 29 days or less: No refund No refunds apply for early departure. 3. Security Bond, Damage & Additional Charges A $500 security bond is required for each booking. Guests authorize Whalers Cove to process a pre-authorization for this amount on the day of arrival. The bond may be used toward reasonable costs for damage, breakages, missing items, excessive cleaning or breaches of these Terms & Conditions. Guests will be provided with details of any deduction. Bond refunds are processed to the original payment method within 3-10 business days. 4. Check-in & Check-out • Check-in: From 2:00 PM • Check-out: By 10:00 AM Guests arriving after 5:00 PM must arrange after-hours access with Reception. Early Check-in Fees • From 9:00 AM: $200 • From 11:00 AM: $100 • From 1:00 PM: $50 • Prior to 9:00 AM: Full nightly rate applies Late Check-out Fees • Until 12:00 PM: $100 • Until 2:00 PM: $200 • After 2:00 PM: Full nightly rate applies Reception hours are 9:00 AM-5:00 PM daily. 5. Occupancy & Visitors • The booking guest must be 18+ (or 21+ if required by management). • Occupancy must not exceed the villa’s maximum permitted occupancy. • Only registered guests may stay overnight. • Visitors must depart by 10:00 PM. • Children must be appropriately supervised. • The booking guest is responsible for all guests and visitors. 6. Guest Conduct, Parties & Noise Whalers Cove maintains a peaceful environment for all guests. • Loud music or excessive noise is not permitted at any time. • Noise restrictions apply after 10:00 PM. • Bookings for buck’s/hen’s nights, 18th/21st birthdays or school-leaver celebrations are not accepted. Serious or repeated breaches may result in termination of the stay and removal from the property, subject to applicable law. A $100 manager call-out fee applies where a substantiated breach of the noise policy requires attendance. 7. Villa Facilities, Cleaning & Maintenance Villas are individually owned and furnished; occasional equipment faults may occur. Guests must promptly notify Reception of any issue so repair or replacement can be arranged where reasonably possible. Nothing in these Terms affects remedies available under the Australian Consumer Law. Villas are self-contained and not serviced during stays. Mid-stay cleaning is available for stays of 14+ days, or can be arranged at any time for $180. 8. BBQs & Fireplaces • BBQs must be cleaned after use; a $180 cleaning fee applies if not cleaned. • Firewood starter packs are provided where applicable; extra wood is available for purchase. • Use only supplied firewood; other wood may incur a flue/firebox cleaning fee. • Wood fires may be used 1 April-31 October. 9. Smoking, Pets & Assistance Animals • Smoking is prohibited inside villas; breaches may result in eviction and a $360 deep-clean fee. • Pets are not permitted. • Assistance animals are welcome with prior notice and documentation. 10. Parking & Resort Areas • Two cars per villa are permitted under strata by-laws. • Additional cars may park on Lecaille Court. • Guests must comply with resort rules and reasonable directions from management. 11. Changes or Cancellation by Whalers Cove Whalers Cove will only move guests to alternate accommodation where genuinely necessary, including situations such as: • significant damage to the booked villa; • essential maintenance or safety issues; • sale of the villa; • circumstances outside reasonable control. Where a villa change is required, Whalers Cove will: • offer comparable alternative accommodation where reasonably available; or • provide a refund of amounts paid for the affected accommodation if no suitable alternative is available. 12. Guest Property & Lost Property Guests are responsible for securing personal belongings. Lost property is held for two weeks before donation. Postage costs for returned items are payable by the guest. 13. Security & Privacy Security cameras operate only in external/common areas. No cameras are located inside villas. Footage may be used to investigate incidents or breaches. Whalers Cove Villas manages personal information in accordance with the Whalers Cove Villas - Website Privacy Policy (2026 Update). The Privacy Policy explains how personal information is collected, used, disclosed, stored and protected, including details about automated tools such as Resly, ReslyPay and Good to Book. The full Privacy Policy is available on our website. 14. Australian Consumer Law Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. 15. General Terms & Contact Details These Terms constitute the entire agreement between the guest and Whalers Cove Villas. Terms may be amended from time to time; changes apply to future bookings only. Whalers Cove Villas Dunsborough Email: info@whalerscove.com.au Phone: +61 8 9755 3699 or 0417 177 049